Privacy Policy
Last updated November 2026
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Our Legal Responsibilities
We are required by law to maintain the privacy of your protected health information, to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.
We may change these practices. If we do, the new notice will apply to all health information we maintain, will be posted on our website, and will be available on request.
You may request a copy of this notice at any time by contacting the practice at 469-905-0498 or info@firstresponsewellness.com.
How We May Use or Disclose Your Protected Health Information
The following examples describe ways we may use and disclose your protected health information. Not every use or disclosure in a category is listed.
Treatment: We may use and disclose your information to provide treatment, including to other providers, the pharmacy that fills your prescriptions, and laboratories involved in your care.
Payment: We may use your information to process payments for your care, including with our payment processor, and to provide receipts or superbills you request.
Health Care Operations: We may use or disclose your information to operate the practice, including quality improvement and contacting you about appointments, refills, and labs. When we share information with business associates, such as our electronic health record, payment processor, or pharmacy partners, we will have a written agreement that requires them to protect it.
Marketing: We will not use or disclose your information for marketing without your written authorization, except for face-to-face communications or promotional gifts of nominal value, as permitted by HIPAA. We will never sell your health information.
Appointment reminders: We may contact you by text, phone, or email about appointments, refills, labs, or billing.
Others involved in your care: We may share information with family members or friends involved in your care if you agree, or if you are given an opportunity to object and do not. If you are unable to agree or object, we may share information we judge to be in your best interest in an urgent or emergency situation.
Research: We will not use or disclose your information for research without your authorization.
Organ donation: If you are an organ donor, we may release information to organizations that handle organ, eye, or tissue procurement or transplantation.
Public health: We may disclose information to prevent or control disease, to report adverse events from medications or products, or as required by FDA regulations.
Health oversight: We may disclose information to health oversight agencies for audits, investigations, inspections, or licensing.
Required by law: We will disclose information when required by federal, state, or local law.
Workers' compensation: We may disclose information to workers' compensation or similar programs as permitted by law.
Lawsuits: We may disclose information in response to a court or administrative order, subpoena, or other lawful process.
Law enforcement: We may release information to law enforcement in response to a court order, subpoena, or warrant, subject to legal requirements.
Other uses and disclosures not described here will be made only with your written authorization, which you may revoke in writing at any time, except to the extent we have already relied on it.
Your Rights Regarding Your Protected Health Information
Access: You have the right to inspect and receive copies of your health information, including in electronic form. Submit a written request to the contact person below. We may charge a reasonable, cost-based fee as permitted by law.
Amendment: You may ask us to amend information you believe is incorrect or incomplete by submitting a written request with your reason. If we deny the request, we will explain why in writing.
Accounting of disclosures: You may request a list of certain disclosures we have made of your information in the six years before your request, other than disclosures for treatment, payment, health care operations, or with your authorization. The first list in any 12-month period is free; we may charge a reasonable fee for additional requests.
Restrictions: You may request restrictions on how we use or disclose your information for treatment, payment, or operations. We are not required to agree, except that we must agree to a request not to disclose information to a health plan about a service you paid for in full yourself.
Confidential communications: You may ask us to contact you in a certain way or at a certain location. We will accommodate reasonable requests.
Breach notification: You have the right to be notified if there is a breach of your unsecured health information.
Paper copy: You may request a paper copy of this notice at any time.
Complaints: If you believe your privacy rights have been violated, you may file a complaint with the practice or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
Website Privacy
Information you submit: When you contact us, book an appointment, or use a form on this website, we collect the information you enter, such as your name, email address, and phone number, and use it to respond to you and provide our services. Appointment booking is handled through our electronic health record provider, OptiMantra.
Third-party services: This website loads fonts from Google Fonts and may embed videos from YouTube. These services may receive basic technical information, such as your IP address, when a page loads. Please do not send medical details through general website forms or email; use the secure patient portal instead.
We do not sell your information. We do not sell or rent personal information collected through this website.
Contact
Questions about this notice or your privacy rights:
Jason Thornton, FNP-C
First Response Wellness
8865 Synergy Drive #100, McKinney, TX 75070
469-905-0498 · info@firstresponsewellness.com