Patient Policies

Last updated November 2026

These policies explain how care, payment, and communication work at First Response Wellness. Your signed patient agreement contains the full terms.

Telehealth Care

All care is provided by telehealth to patients physically located in a state where our provider is licensed at the time of each visit.
Telehealth is not for emergencies. If you are having a medical emergency, call 911 or go to the nearest emergency department.
Some conditions require an in-person exam. If so, we will refer you to a local clinician.
We treat adults 18 and older.

We are a cash-pay practice and do not bill insurance, including Medicare, Medicaid, CHIP, or TRICARE.
Payment is due at the time of service, or on your billing date for membership plans. We accept credit cards, debit cards, and HSA/FSA cards.
On request, we provide a receipt or superbill you may submit to your insurer or HSA/FSA administrator. Reimbursement is not guaranteed.
You have the right to receive a Good Faith Estimate of expected charges under the federal No Surprises Act.

Membership plans renew automatically each month until you cancel. Plan details and pricing are confirmed with you before you enroll.
You may cancel anytime by portal message, email, or phone at least 7 days before your next billing date.
Medication that has been ordered or shipped cannot be returned or refunded.

Prescriptions are issued only when medically appropriate.
Some treatments, including testosterone therapy, require regular lab monitoring. Refills may be paused if required labs or follow-ups are overdue.
Compounded medications are prepared by a licensed pharmacy for individual patients. They are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness, or quality.

The secure patient portal is the preferred way to message us. We aim to respond within 1 business day.
Messages, email, and voicemail are not monitored for emergencies.

First responders, active-duty military, and veterans receive a discount. Ask us for details; proof of eligibility is required.